Delivery

We've got several warehouses spread out a bit all over Europe. They're located in Italy, Germany, Estonia, UK and Belgium. So depending on the rug you fancy, it could be coming from any one of these lovely places!

The cost can vary depending on where you're located and the size of the rug you're ordering. But don't fret! You can get all the specifics when you check out, or pop over to our 'Delivery Costs' section for a comprehensive guide.

The customer is responsible for paying any custom duties imposed on international shipments. These duties are separate from shipping costs and are determined by the destination country's customs authority.

While we always aim to get your rug to you sharpish, delivery times can vary depending on the warehouse it's coming from and where you're located. Typically, it can take anywhere from 3-10 working days. But, for an accurate estimate, keep an eye out for the delivery info when you make your purchase.

Absolutely! As soon as your rug starts its journey, we'll ping you an email with a tracking number. That way, you can follow its adventure right to your doorstep.

No worries! Most of our delivery partners will leave a note with instructions on how to rearrange delivery or where to pick up your rug. If possible, you can also leave a note with special instructions during the checkout process.

You bet! We're all about sharing the rug love far and wide. Just select your country during checkout, and we'll handle the rest.

Since we ship from different warehouses, your rugs might take separate routes and arrive at different times. But don't worry, we'll provide tracking info for each one so you're always in the loop.

Oh blimey! If you notice a mistake with your address, get in touch with us ASAP. We'll do our best to sort it out. But if your rug's already on its way, we might be a bit limited in what we can do. So, always double-check those details before hitting "Order"!

We're always keen to get our rugs to their new homes as soon as possible. For some locations and products, express delivery might be an option. You can find all the speedy details during the checkout process.

Oh crumbs! Firstly, sorry for the wait. Sometimes, a few hiccups can occur along the way. Please reach out to our customer service team with your order details, and we'll get right on it, making sure your rug finds its way to you.