Care Guide

Good question! A light vacuum once a week will keep the everyday dust at bay. For a deeper clean, it's wise to give it a good once-over every 6 months, or when you notice it's getting a bit grubby.

Not all rugs are machine-friendly! Check the care label on your rug to see the recommended cleaning method. Some rugs are a bit delicate and prefer a gentler hand-wash or professional clean.

Oh no! First off, don't panic. Blot the spill (don't rub!) with a clean, dry cloth to soak up as much as you can. Then, refer to our specific stain guide for the best solution. Remember, time's of the essence with stains!

Our rugs do love a bit of sunbathing, but too much direct sunlight can make their colours fade over time. It's a good idea to rotate your rug occasionally and keep it out of constant direct sunlight if possible.

Absolutely! Sometimes rugs can have a 'new rug smell' straight out of the packaging. A good airing in a well-ventilated room or outside should sort it out. It's just like that 'new car' scent, but for rugs!

Fringes and tassels are like the rug's fancy earrings – they need a delicate touch. Hand-clean them with water and a mild detergent, making sure to avoid any rough wringing or twisting.

Some sprays can be a bit harsh, so it's always wise to do a patch test in an inconspicuous area first. This will ensure there's no discolouration or damage to the rug's fibres.

Not to worry! Creases usually settle after a few days laid flat. If you're in a hurry, you can gently steam the creased area, or place some heavy (but flat) objects on top for a bit.

We sure do! While we don't offer cleaning services directly, we've got a list of trusted partners who can give your rug a spa day. Drop us a message, and we'll point you in the right direction.